Refund policy

If you receive an item different from what you ordered, please contact us as soon as possible so we can arrange the return. We will cover all costs associated with returning an incorrectly shipped item.

Please contact us within 14 days of delivery, and keep the item unopened and unused. Because GK resin kits are delicate, please also keep the product and its original packaging in safe condition until we provide return instructions.

Once an item has been opened or used, we are unable to accept it for return.

If the item itself arrives damaged, please refer to the Quality Issues & Replacement Parts section below rather than returning it directly.

Quality Issues & Replacement Parts

We stand behind the quality of the products we sell and accept quality-related claims within 14 days of delivery.

Please inspect your kit as soon as possible after receiving it. If you notice a quality issue, manufacturing defect, or missing part, please keep the relevant packaging and clear supporting photos and contact us through the website Contact form.

Even after the 14-day claim period, paid replacement parts may still be available. If a part is accidentally damaged during your build, you are still welcome to contact us and we will do our best to help.

Shipping Damage

If your order is damaged during transit, please contact us as soon as possible after delivery. Keep the packaging and take clear photos of the parcel, product, and affected area so we can review the situation and work with you on an appropriate solution.

Cancellations & Shipping Information Corrections

Orders are automatically prepared for shipment on the next business day, so in most cases we are unable to guarantee a cancellation once an order has been placed.

If there is an urgent issue, or if you need to correct your shipping information, please contact us through the website Contact form within 24 hours of placing your order. We will do our best to assist before the shipment is processed.