Terms of service

Overview

This website is operated by LeePlus Hobby. These Terms of Service apply to your use of leeplushobby.com and purchases through our online store. By using the website or placing an order, you agree to these terms. Our store is hosted on Shopify.

Products and Orders

Please review the product description, specifications, age recommendations, and any assembly requirements before ordering. Product images are for reference; colours may appear differently on different screens. Availability is subject to stock.

Please provide accurate contact, billing, and shipping information. If an order cannot be fulfilled or we identify an error affecting your order, we will contact you to resolve it. Any payment for an item we cannot supply will be refunded.

Prices, Payment and Shipping

The applicable currency and product prices are displayed on the website. Available shipping options, shipping charges, and applicable taxes are shown at checkout before you complete your purchase. Please review the final order total before submitting payment.

Delivery estimates, where provided, are estimates and may be affected by carrier delays. For questions about delivery or an order in transit, contact us using the email below.

Returns, Refunds and Cancellations

Our Refund policy explains eligibility and instructions for returns, refunds, quality claims, cancellations, and shipping information corrections.

For items that arrive damaged or defective, please contact us within 14 days of delivery. LeePlus Hobby covers the return shipping costs for eligible damaged or defective items. We do not accept change-of-mind returns of non-defective, correctly supplied items, and we do not offer exchanges. Please contact us before returning any item.

Use of the Website

You must use the website lawfully and must not interfere with its operation, attempt unauthorised access, submit fraudulent orders, or misuse another person's information. Please use products in accordance with the manufacturer's instructions and safety warnings.

Privacy

Our Privacy policy explains how personal information is collected and used when you visit our store or make a purchase.

Your Rights and Changes to These Terms

Nothing in these terms or our store policies excludes or limits any consumer rights that cannot be excluded under applicable law. We may update these terms by publishing a revised version on this page. The terms in effect when you place an order apply to that order.

Contact

For questions about these terms, orders, shipping, or returns, email customerservice@leeplushobby.com. Please include your order number where applicable.